Booking and General Conditions
RESERVATION/ PAYMENT
Various methods of Payment:
TT or BANK-IN CASH
We will provide you our company bank account details - Maybank, you can bank-in direct to our company account and FAX us the bank-in-slip for reference. Please bear in mind that all TT charges are to be borne by the customer.
CREDIT CARD - Visa or Mastercard Only
You can pay with your credit card using our credit card payment system. The local bank is Maybank. The credit card payment system goes through Maybank and payment for bookings made through Dolphin Diaries Travel Sdn Bhd (www.journeymalaysia.com) will be reflected as Dolphin Diaries Travel Sdn Bhd in the customer's credit card statement. The list of e-commerce merchants on Maybank is as in
Customers payment via credit card will be charged a 3.5% handling fee. Customers are also required to complete and sign a credit card form provided and return by fax to Dolphin Diaries Travel Sdn Bhd prior to bookings made on behalf of customers
Please note that all reservations are tentative and we cannot guarantee any reservation until payment and confirmation is received. thank you
REFUNDS
There would be no refunds for cancellation after the tour has commenced or for any tours, transfer, accommodation, meals or any other services provided not utilised.
Any refunds will not cover foreign exchange rate differences, bank charges for refund and the handling charge incurred.
Dolphin Diaries Travel Sdn Bhd (journeymalaysia.com) merely acts as a platform for products and services of the suppliers and shall not be responsible nor liable for Overbooking, misinformation or mishandling of any reservation or booking by the suppliers, Any other dissatisfaction or complaint of the member relating to the quality of the products or services provided by the supplier or otherwise howsoever, Any damage or loss to your personal property or personal injury howsoever sustained or caused. In the event of mishandling, misinformation or overbooking by a supplier, or any other dissatisfaction or complaint aforesaid, the member should take up the matter directly with the supplier who is under an obligation to deal with such matters in accordance.
TRAVEL REQUIREMENTS
It is your responsibility to obtain a visa (where required). Please ensure you have a valid passport for the duration of your trip.
FORCE MAJEURE
Dolphin Diaries Travel Sdn Bhd (journeymalaysia.com) nor the supplier shall be liable for damages of any kind arising out of changes to the rates, route, timetable, itinerary in respect of the product or service due to unforseen circumstances or circumstances beyond our control.
LIABILITY
The company shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control.
CANCELLATION CHARGE
14 days or more to check in date/commencement of tour date(50% of tour cost)
13 days or less to check in date/commencement of tour date(70% of tour cost)
After check in date/commencement of tour date (100% of tour cost)
The handling charges incurred on bookings are non-refundable.
Some travel operators and management require 100% non-refundable cancellation upon booking such as Kinabalu Park Lodges, Laban Rata Resthouse, Gunting Lagadan Hut, Panar Laban Hut, Mesilau Nature Resort, Manukan Island Resort, Poring Hot Spring, Malibest Resort Langkawi. Some travel operators and management also impose this no-cancellation policy upon booking during peak seasons. Please check with us prior to booking if you are not absolutely sure of your travel plans.
POSSIBLE CHANGES
It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. The company will substitute arrangements of the similar standard, should it occur. However no refunds will be available.
TOUR/PACKAGE FARE EXCLUDES
Excess baggage charges, personal and baggage insurance, beverages, gratuities to drivers and escorts and all other items of a personal nature; and optional tours. Tips for drivers and guides (at your discretion). Admission fees are excluded unless otherwise stated.
PRICING & SERVICE CHARGES
All rates hotels, transfers and package rates stated in the website is subject to 10% service charge and 5% government tax unless specifically mentioned that the price is nett.
The travel operators listed on Dolphin Diaries Travel Sdn Bhd (journeymalaysia.com) reserves the right to make changes to their pricing without prior notice.
